Refund and cancellation policy

1. Payment terms

We accept UPI, bank transfer, Razorpay and PayPal, depending on the project. Quotes and payments can be in INR, USD, EUR, BDT or another currency we agree with you.

Your quote or agreement states the currency and the final amount. It also states who pays transaction costs, such as payment gateway or PayPal fees, bank and intermediary bank charges, and currency conversion charges.

2. Advance payment

Most projects need a 50% upfront payment (the advance) before we start work. The rest is due before final delivery or handover of the completed work.

For a monthly service, any advance applies to the start of the service, and to later months only if your quote or agreement says so.

3. Refund policy

• If a project is cancelled before work begins, we refund you in full.
• Once work on a project has started, we do not issue refunds, and the 50% advance is non-refundable. This does not apply if we do not deliver the agreed work or our work falls short of what we agreed in writing. In that case, tell us in writing and we will put it right or refund the part of your payment that covers the work we did not deliver as agreed.

We keep the advance because it covers starting your project, planning, allocating our resources and production.

4. Cancellation policy

You can cancel a project by telling us in writing, and we can cancel one in the cases our Terms of service describe.

If a project is cancelled after work has started, we do not refund what you have paid, including the advance. If the work completed or approved, plus any third-party costs committed for your project, is worth more than you have paid, you pay the difference.

5. Monthly services

We usually bill monthly services one month at a time. To end one, give us 30 days' notice in writing, unless your agreement sets a different notice period.

Once a monthly period has started, we bill it in full, with no pro rata reduction or part refund, unless we have agreed otherwise in writing. Your quote or agreement states the billing, cancellation, support and refund terms of each monthly service.

6. Third-party costs

You pay the third-party costs of your work, such as advertising spend, platform subscriptions, domains, hosting and the fees of your own payment gateway, unless your package expressly includes them.

A third-party fee we have already paid or committed for your project stays subject to that provider's own refund and cancellation policy.

7. Revision support

Most projects include two to three revision rounds, depending on the scope of work, and your quote or agreement states the number for your project. We bill revisions outside the agreed scope separately, after you approve them.

8. Late payment and non-payment

If a payment is overdue, you have a 15-day grace period to pay it. The grace period is for overdue payments only. It does not apply to refunds or cancellations.

Once the grace period ends, we may charge simple interest of 2% a month on the overdue amount, from the end of the grace period until you pay it. The interest comes on top of the original invoice, which you still need to pay.

After 30 days of non-payment, we may pause or cancel the work. Completed work up to that point stays billable.